Privacy Policy

Last Updated: January 1, 2025

NESU Travels ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

We may collect the following personal information when you use our services:

• Name and contact details (email, phone number, address)
• Passport and travel document information
• Date of birth and nationality
• Travel preferences and requirements
• Payment information (processed through secure payment gateways)
• Communication history with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on the website
• Referral source and search terms

2. How We Use Your Information

We use your personal information to:

• Process your travel bookings and reservations
• Apply for visas and travel permits on your behalf
• Communicate with you about your bookings and inquiries
• Send relevant travel updates and offers (with your consent)
• Improve our services and website experience
• Comply with legal and regulatory requirements

3. Information Sharing

We may share your information with:

• Airlines, hotels, and travel service providers to process your bookings
• Embassy and consulate offices for visa applications
• Payment processors to complete transactions
• Government authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Travel booking records are typically retained for 7 years.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where applicable

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us: